Case Definition For COVID-19

The Ministry of Health develops the case definitions for COVID-19 based on expert advice from the COVID-19 Technical Advisory Group. The criteria are revised frequently. A full explanation of the case definition is found at



If you have symptoms of COVID-19, or have been advised to get a test, you can be tested at the Rotorua Swabbing Clinic on Pukuatua Street. Please view the Lakes DHB website for the operational hours of the swabbing clinic. 

You may also be able to get a test at your local General Practice. Please contact your GP to see if this is an option.

If you require advice please contact the national Healthline number on 0800 358 3563.

For more information please visit

If you have a test at the Rotorua Community Testing Clinic, your test result will be back within 2-3 days and is usually sent to people via text message.

If it has been more than four days and you do not have your results please email us at either or with your name and date of birth and we will follow-up with you.

Other Information and Resources

  • If you have any questions about this information and advice please call Toi Te Ora Public Health on free phone 0800 221 555 and ask to speak to the on-call Health Protection Officer, or email
  • If you Need to Talk, phone or call 1737
  • If you need to find out more about COVID-19 check out